昆明长水国际机场对旅客十项服务承诺书

Service Commitment of Kunming International

Airport

1.国际与地区航班头等舱与公务舱95%的旅客值机办理等候时间﹤4分钟；经济舱95%的旅客值机办理等候时间﹤12分钟。

 Queuing & processing takes less than 4 minutes for 95% first-class or business class passengers of international and 

HK/Macau/Taiwan flights; less than 12 minutes for 95%economy class passengers of international and HK/Macau/Taiwan flights.

2.国内航班头等与公务舱95%的旅客值机办理等候时间﹤5分钟；经济舱95%的旅客值机办理等候时间﹤14分钟。

 Queuing & processing takes less than 5 minutes for 95% first-class or business class passengers of domestic flights;

less than 14 minutes for 95% economy class passengers of domestic flights.

3.国际与地区航班95%的旅客安全检查排队等候时间﹤10分钟；国内航班95%的旅客安全检查排队等候时间﹤12分钟。

 Queuing & security checking takes less than 10 minutes for 95% passengers of international and regional flights; less

than 12 minutes for 95% passengers of domestic flights.

4.旅客出入境海关通关时间﹤3分钟（需进一步检查的除外）。

Customs clearance takes less than 3 minutes except further inspection.

5.95%以上的旅客等候办理边防检查手续﹤25分钟（需进一步检查的除外）。

Immigration inspection processing takes less than 25 minutes for more than 95% passengers except further inspection.

6.旅客出入境检验检疫通过时间﹤1分钟（需进一步检查的除外）。

Arrival quarantine checking takes less than 1 minute except further inspection.

7.登机口每30分钟向旅客广播通报航班不正常信息或航班动态信息。

Irregular flights information should be broadcast every 30 minutes.

8.免费行李手推车供应充足、布局合理，便于旅客取用，可用性达100%。

Free luggage carts should be accessible to passengers in abundant supply.

9.商品明码标价，一货一签，价位公平合理，不乱收费，杜绝假冒伪劣商品。

The prices of commodities should be marked clearly and fairly. No fake commodities.

10.昆明机场全体员工遵循首问负责制，100%响应旅客问讯，用微笑为旅客服务，积极帮助旅客解决问题。

All staff working at Kunming Int’l Airport will undertake the responsibility to complete any inquiry, making 100%

response to any passenger inquiry and providing passengers with the service smilingly and assisting passengers in

 problem-solving.